What Matters Most?

Attitude and communication skill ranked well above test scores when 3000 employers were asked what they considered in hiring non-supervisory and production workers. The respondents ranked the following characteristics on a scale that ranged from one - not important, to five - very important. The following is the rank in order of importance.

1. Applicant’s attitude
2. Applicant’s communication skill
3. Previous work experience
4. Recommendations from current employers
5. Previous employer’s recommendation
6. Industry-based credentials
7. Years of schooling completed
8. Test scores administered as part of
interview
9. Academic performance (grades)
10. Experience or reputation of applicant’s
school

The study was conducted by the National Center on Educational Quality of the Workforce at the University of Pennsylvania in Philadelphia in 1995.

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